Shipping Policy
This Shipping Policy outlines the shipping procedures and practices of Dymaris. By making a purchase with us, you agree to adhere to the shipping policies stated below.
Shipping Location
We don't take orders outside US. We offer shipping in US only.
Shipping Method
We use the Standard Shipping method to deliver the product.
Shipping Product
We only ship brand new products and will try to keep items on our site in stock. If special circumstances cause a logistical delay, we will contact you within 24 hours of your order. If you receive a product that is not artificially damaged or functions abnormally, we will issue a full refund or replacement for this defective product at no additional cost to you.
Please note that if you wish to order multiple items and ship them to different people, please place these as separate orders.
Shipping Fee
We offer FREE shipping all over US.
Shipping Providers
We rely on trusted shipping partners, including the DHL , USP, FedEX , to deliver your orders.
Note: We DO NOT ship to PO BOXES or APO.
Processing Time
Processing time for new order is 4 to 8 business days. We always try to process order as soon as possible to avoid any delays.
Shipping Time
Order shipping time is 10 to 15 business days. We always make sure to ship order as soon as possible to avoid any delays. In case if any we will inform you in advance.
Order Tracking
When your product is successfully shipped, you will get tracking information on your confirmation email. However, you can also check in your order details.
Please allow giving 24 hours for the tracking information to work properly.
Cancelling or Making changes to an Order
Address Change
If you put it mistakenly or want to change the shipping address, in that case, you have 24 hours. In this daring, you need to contact us as fast as possible.
Order Cancellation
We will be able to cancel the order if the products did not ship. Once it transits, we will not accept any cancellation requests.
Note: Please contact our customer service team via our contact form.
Note: Transit times may be extended due to incomplete shipping address (i.e. missing or invalid apartment number/street number), weather conditions, and/or high volume.
Parcels Damaged In Transit:
If you receive a parcel that appears to be damaged in transit, please reject the delivery if possible and contact our customer service. If the parcel has been delivered without your presence, please reach out to our customer service for further guidance.
Contact Us:
If you have any questions regarding our Shipping Policy or require further assistance, do not hesitate to contact us at contact@dymaris.com.
We appreciate your business and aim to make your shopping experience with us as seamless and enjoyable as possible.